Refund policy

This Returns and Refund policy ("policy) applies to the following purchases made on www.terrafloraorchids.com.au

General

  • We offer refunds and replacements on the terms set out in this Returns and Refund Policy (“Policy”).
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Cancellation and Change of Mind

  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
  • We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. Note, plant breeding can often lead to slight deviations in flower shape, form and colouration outside of the expected outcomes.  No two plants are the same.

Products Damaged During Delivery

  • We take great care with preparing and packing our plants for delivery.
  • In the event the product ordered, has been damaged during delivery, please contact us within 24 hours of receipt of order, to determine if we are able to claim a refund for you. 

Issues with the Plants

  • Please contact us within 24 hours of delivery with the photos of the plants if there are any issues with the plants, so that we can determine if a refund is possible.
  • We take great care in ensuring our plants are healthy and well-packaged for delivery. However, once the plant is delivered, we are not liable for issues arising from factors beyond our control, including but not limited to repotting, incorrect watering habits, exposure to extreme weather conditions, or unsuitable growing environments.
  • We do not offer refunds or replacements if the plant has been repotted, or if any plant health issues result from care practices after delivery. By purchasing from us, you acknowledge that plant health can be affected by a wide range of post-delivery factors, and you accept responsibility for ongoing care.

Returns

  • We do not offer returns on plants due to Biosecurity concerns and compliance.
  • Damaged items are to be returned with 7 days of receipt, at the customers expense. 
  • Return items in their original packaging via Austpost.
  • Return to Terra Flora Orchids, 710 Shannonbrook Road SHANNONBROOK NSW 

Refund Processing Times

  • We aim to process any eligible requests for replacements or refunds within 10 days of receipt of returned items.

Contact Us

  • If you wish to speak to us about this Policy or about any refund or replacements, please contact us at: hello@terrafloraorchids.com.au