FAQs

Do you offer free shipping?

Free shipping is available for orders over $250.

A flat rate for shipping and handling is applied at checkout.




How much is delivery?

We use Australia Post predominately for our orders and charge a flat rate postage and handling fee at checkout. This cost covers picking, packaging to ensure your plants arrive in the best possible condition, as well as postage.

Postage is charged based on estimated weight, volume, priority and postcode, as per the Australia Post calculator. It is difficult to estimate the packaging requirements until the order is collated and packaged.

If postage and handling works out to be less than expected, we refund any excess paid. Conversely, once the order is packaged and shipping is calculated to more than the flat fee charged, we will contact you and reinvoice the purchase.

Larger parcels may require the use of specialised couriers and we will contact you to discuss prior to dispatching.

How do I track my order?

You will receive a confirmation email with your tracking number, once your order has been dispatched.

When can I expect my order to arrive?

Delivery times with Australia Post vary depending on the chosen delivery priority and destination. Deliveries to major cities, including Sydney, Brisbane, Canberra, Melbourne, Adelaide, and Tasmania, typically arrive within 2-3 working days. For other cities and locations, the usual delivery timeframe is 2-5 working days.

More remote interstate locations within Australia may experience longer delivery times. For additional information on delivery timeframes, please visit the Australia Post website.

Orders are picked, packed and dispatched on Mondays and Tuesdays only, to avoid delivery delays over the weekends.

Can I pick up locally?

Yes, by arrangement only. We are not open to the public.

Do you ship to WA, TAS and NT?

No, we are unable to deliver to these states due to stringent quarantine inspection procedures.